Home Depot Provides $1.235 Million in Help for Connecticut Wren Kitchens Customers

Home Depot has provided $1.235 million in assistance to 286 Connecticut customers affected by Wren Kitchens' abrupt bankruptcy, Connecticut Attorney General William Tong announced October 5.

The assistance followed a request from Tong's office. Wren filed for bankruptcy on April 24, leaving some customers with unfinished kitchen renovations, undelivered products, or payments for work they did not receive. Tong said his office received dozens of complaints.

The relief reported by the Attorney General includes $303,000 in credit card chargebacks. Home Depot helped customers file disputes with their card companies. Another $932,000 was provided to customers who received only part of their orders, through checks or gift cards to cover the unfulfilled portion of their purchases.

Home Depot has also offered discounts and financing at the stores that hosted Wren showrooms: 30% off special-order cabinets, 5% off special-order countertops, and three-year, no-interest financing. The state's announcement did not assign a dollar value to those offers.

Wren operated ten independent showrooms inside Connecticut Home Depot stores, in Stamford, Norwalk, Fairfield, Derby, Waterbury, Trumbull, Waterford, Southington, Wallingford, and Enfield. The Attorney General noted that Home Depot did not own Wren; the showrooms were independently operated.

Customers who purchased a Wren Kitchen at Home Depot and still need assistance may contact Home Depot by October 31 at customers@thdoccresolutions.zendesk.com.

The assistance was voluntary and came after the Attorney General's office urged Home Depot to help affected Connecticut consumers. It was not described by the state as a court-ordered settlement.